Whenever we have old computer equipment that is being replaced we give it to Computer Aid International.  They are a charity based in Holloway that then uses this equipment in the Third World to improve educational standards.

If you have old equipment, particularly screens, whether they are CRT or flat screen, complete their donation form and they will work with you to collect the equipment.

If you need new equipment prior to the donation, give us a call on 0800 783 6170 and we will be happy to supply what you need.  We will then deal with Computer Aid International on your behalf.

Most people think the snow looks pretty and if they don’t have to work, it can be great fun to sledge in or have snowball fights, but if you have to work, it is no fun at all.

• you try to get to work but the buses, trains and roads are not working properly
• you have your mobile but anyone who phones your desk cannot get hold of you (unless you remembered to divert calls before going home last night)
• if you dont have a mobile data device (BlackBerry, Windows Mobile or iPhone etc.) you won’t get your e-mails,
• or does your IT run over Microsoft Terminal Services (Remote Desktop Services to give it its current official name) or Citrix

If your customers are working and you aren’t, what do you think could happen?  Would they be happy?  There is a potential risk that they could then call your competitors.

May I suggest you look at IT solutions that enable you to work from anywhere - remote desktop, Terminal Services, Citrix - all are search terms that will identify potential solutions that will enable your staff to work from wherever they can get an internet connection.

With the exception of those delayed by snow and schools not going back, the vast majority of our clients returned to work, after the New Year, on Monday 4th January.  Some people hadnt been in work for over two weeks and so, perhaps unsurprisingly, the most common IT support issue we dealt with on that day was………….. Password resets!

18% of all IT support tickets raised through our service desk were for password resets.